Your privacy is important to Zippi (the “Zippi”, “we”, “us”, or “our”).
This Privacy Policy (“Policy”) outlines our policies and procedures regarding the collection, use, processing, storage, retrieval, disclosure, transfer, and protection of your information, including personal and sensitive personal data (“Information”). This Policy applies when you access or use our mobile applications (the “App”) or our website located at [Your Website URL] (collectively referred to as the “Platform”), or interact with us offline.
The terms “you” and “your” refer to a Driver, Customer, Vendor Partner, or any other user of the Platform or our services (“Services”).
By accessing or using the Platform or Services, you agree to this Policy, along with any amendments made by us from time to time.
1. USER ACCEPTANCE
By using our Platform or Services, you agree to the collection, processing, retrieval, transfer, use, storage, and disclosure of your Information as per this Policy and applicable laws. If you do not agree with the Policy, please do not use the Platform.
You represent and warrant that:
– The Information you provide is authentic, accurate, and up to date.
– You have all necessary rights and permissions to provide such Information to us.
– Your disclosure of Information does not violate any agreements, applicable laws, or third-party rights.
– If you provide Information about others, you have their consent to do so.
2. DEFINITIONS
– “Driver”: Independent third-party vehicle operators providing services via our Platform.
– “Customer”: Individuals who request transportation, food delivery, grocery delivery, or parcel services.
– “Vendor Partner”: Third-party providers offering goods or services through our Platform.
– “Device”: Any computer, mobile, or other device used to access the Services.
– “Personal Information”: Information that can identify you, such as name, email address, and phone number.
– “TPSP”: Third-party service provider.
– “Usage Information”: Data collected from your use of the Platform, including browsing and interaction details.
3. INFORMATION WE COLLECT
A. INFORMATION YOU PROVIDE
We collect the following Information when you interact with our Platform:
– Account Information: Name, email, phone number, address, gender, date of birth, profile photo, and payment details.
– Saved Information: Preferences, billing information, emergency contacts, and transaction history.
– Verification Information: Government-issued ID, driver’s license, vehicle registration, insurance, fitness certificates, and KYC details.
– Background Check Information: Criminal records, driving history, and employment verification.
– Other Apps: If you enable specific features, we may access other apps to enhance security and detect fraud.
– Support and Feedback: Correspondence, customer support queries, in-app messages, reviews, and ratings.
B. INFORMATION WE COLLECT AUTOMATICALLY
– Transaction Data: Trip details, pickup and drop-off addresses, distance traveled, fare details, and payment history.
– Location Data:
– Drivers and Vendors: Real-time location tracking when the app is in use or in the background.
– Customers: Precise location data when requesting services and during trips.
– Usage Information: App interactions, browsing data, searches, screen visits, session duration, and engagement behavior.
– Device Information: IP address, device ID, operating system, manufacturer, mobile network, and technical logs.
– SMS/Text Messages: OTP verification and financial transaction-related SMS with user permission.
– Call Details: If you are a Driver or Vendor, we may record call interactions with customers for quality and safety.
– Cookies and Tracking Technologies: We use cookies to personalize your experience and analyze usage patterns.
4. HOW WE USE YOUR INFORMATION
We use your Information to:
– Provide and manage our Services.
– Process transactions and payments.
– Verify identity and perform background checks.
– Improve user experience and personalize services.
– Enhance security, detect fraud, and ensure safety.
– Conduct customer support and respond to queries.
– Send promotional messages and service-related updates.
– Comply with legal obligations and law enforcement requests.
5. SHARING OF INFORMATION
We may share your Information with:
– Service Providers: Payment processors, background check providers, cloud storage providers, and customer support platforms.
– Drivers and Customers: To facilitate transportation and delivery services.
– Law Enforcement and Legal Authorities: As required by law or to enforce legal rights.
– Business Transfers: In case of mergers, acquisitions, or asset sales.
We do not sell your personal data to third parties.
6. DATA SECURITY
We implement security measures to protect your Information, including encryption, firewalls, and access controls. However, no method of transmission over the internet is 100% secure.
7. DATA RETENTION
We retain your Information as long as necessary for business purposes and to comply with legal obligations.
8. YOUR RIGHTS AND CHOICES
You can:
– Access, update, or delete your Information through the Platform settings.
– Opt-out of marketing communications.
– Restrict or object to certain data processing.
– Request a copy of your stored Information.
9. CHANGES TO THIS POLICY
We may update this Policy periodically. Any changes will be posted on our Platform, and continued use of our Services implies acceptance of the updated Policy.
INFORMATION THIRD PARTIES PROVIDE ABOUT YOU
We may, from time to time, collect Information about you through Zippi Platform or while availing the Services and collect Information from our affiliates or third parties / TPSPs such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available sources such as commercially available marketing lists, social networks and other related media.
USE OF INFORMATION COLLECTED
Our primary goal in collecting your Information is to provide you with an enhanced experience when using the Services. We may use your Information we collect in accordance with this Policy for the following purposes:
To enable you to access the Zippi Platform.
To verify your identity and/ or your capacity, under applicable law, to provide Services through the Zippi Platform;
To closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips or bookings, and to determine which features need to be improved for enhanced user experience, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources;
To send you a welcome email/SMS to verify your username and password;
To provide you the correct app version depending on your Device type, for troubleshooting and in some cases, marketing purposes;
To help diagnose problems with our computer server, and to administer Zippi Platform;
To send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account;
To prevent, discover and investigate violations of this Policy or any applicable terms of service or terms of use;
To identify and/or detect security breaches or attacks, errors, fraud, money laundering, abuse and other criminal activities, and investigating and taking appropriate remedial action;
We provide some of your Personal Information (such as your name, pick up address, contact number) to the Captain or the Vendor Partner who accepts your request for Services so that the Captain or the Vendor Partner may contact and find you;
If you are a Customer, we use geo-location information for various purposes, including for you to be able to view the Captains / Vendor Partners in your area that are close to your location to provide services to you, to automatically fetch your location when you open the Zippi App, for the Captains to identify the pickup location and to allow you (if you choose through any features we may provide) to share this information with other people for your safety;
If you are a Captain, we use the geo-location information for (only when the Captain activates the icon “On-Duty” on the Zippi App) you to receive orders close to your location even when the Zippi App is not in use or closed, to enable the Customers to track the distance of the Captains from their location for pick up, to share the exact location for the safety of the Customers, etc.;
If you are a Captain, we may share your name, vehicle number, driving license number, phone number and/or profile picture (if applicable), tracking details with our Customers to provide them the Services;
We may use your Personal Information or Usage Information that we collect about you: (a) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (b) to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions; (c) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies; (d) for internal business purposes; (e) for inclusion in our data analytics; and (f) for purposes disclosed at the time you provide your Information or as otherwise set forth in this Policy;
To enhance your user experience in relation to the Zippi App or the Services, including customisation / personalization of the Zippi App or the Services;
To provide relevant offers or rewards to you, based on your consumption patterns;
To enforce our terms and conditions and this Policy, and resolve any disputes;
To provide functionality, analyse performance, fix errors, bugs, and improve the usability and effectiveness of the Zippi Platform;
To comply with Applicable Laws or requests received from regulators, government, law enforcement or judicial authorities under Applicable Laws or our contract with a third party;
To carry out our obligations and enforcing rights arising from any contracts between us;
To disclose to affiliates, our and their employees, agents and representatives on a need-to-know basis to facilitate provision of Services;
To deliver any administrative notices, alerts, advice, notifications and communication relevant to your use of the Services, through social media (including WhatsApp), SMS and other media;
If you sign up to use our Services as an employee or as a stakeholder of a third party with whom the Company has an arrangement and has offered discount coupons/ or extended certain promotional offers, the Company may share any information provided by you with such third party to be utilised by them for limited internal business purposes only; and/ or
To fulfil any other purpose for which you provide us the Information and/or for any other purpose with your consent. Please note, we do not use the information collected from you for targeted advertising.
HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES
We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Policy or at the time you provide your Information. Following are the situations when Information may be shared:
WHEN YOU AGREE TO SHARE INFORMATION WITH THIRD PARTIES:
You may opt to receive information and/or marketing offers directly from third parties when you access third party links on the Zippi App. If you do agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all Information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.
THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
We may share the Information you provide with our TPSPs, business partners, and agents. Please refer to such third-party’s privacy policy for more details before using their services on the Zippi App.
We use TPSPs to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, perform background and identity verification, run criminal record checks, provide customer support, provide geo-location information to Captains / Vendor Partners, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to Information, including Personal Information to only carry out the services they are performing for you or for us. We will require each of these TPSPs to ensure the same level of data protection as us and impose contractual obligations not to disclose or use Personal Information for any other purpose.
TPSPs providing analytics related services may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to Information about you.
We use a third-party hosting provider who hosts our support section of our website. Information collected within this section of our website by such TPSP is governed by our Policy.
CO-BRANDED SERVICES
Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as credit houses, loan providers, sponsors and charities, and may require you to disclose Information including Personal Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to have consented to providing your Information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Personal Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their privacy policies and practices.
CONTESTS AND PROMOTIONS
We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
ADMINISTRATIVE AND LEGAL REASONS
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the Applicable Laws. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information, IP address, Device Information or geo-location data), to government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any Applicable Law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the terms and conditions applicable to use of the Zippi App or the Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
AFFILIATES AND BUSINESS TRANSFER
We may share your Information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
MARKET STUDY AND OTHER BENEFITS
We may share your information, including your Personal Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.
THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control, in which case our Policy will no longer apply. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from Zippi App onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Information and may or may not have their own published privacy policies.
Information (including Personal Information) may be collected by third-parties if there is content from the Zippi App that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your ride or booking that you choose to share with others through features which may be provided on our Services. This uploaded, shared, or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content. We are not responsible for the privacy practices employed by any of these third parties.
Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a “Share This” button, or interactive mini-programs that run on Zippi App. These features may collect Information including your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services and/or Zippi Platform. Your interactions with these features and widgets are governed by the privacy policy of the company providing them and we will not be responsible or liable for any acts or omissions of such third parties.
In particular, remember that certain third-parties may be located in or have facilities that are located in a different jurisdiction, hence, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which such service provider is, or its facilities are located. We encourage you to note when you leave web pages or links controlled by Zippi App/ Services and to read the privacy statements of all third party web sites or applications before submitting any Information to such third parties. We will not be liable for any acts or omissions of the third-party service providers.
INFORMATION COLLECTED BY CAPTAINS AND VENDOR PARTNERS
This Policy does not cover the usage of any information about you which is obtained by the Captains or Vendor Partners while providing you a Transportation, Delivery, Package or Rentals Services, or otherwise.
CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT
You are responsible for maintaining the accuracy of the Information you submit to us, such as your contact information provided as part of account registration.
If your Personal Information or Information you provide to us changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the email address mentioned on Zippi Platform, or contacting the Grievance Officer. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
You may also cancel or modify the communications that you have elected to receive from Zippi by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
If upon modifying or changing the Information earlier provided to Us, we find it difficult to provide access to our Services to you due to insufficiency/ inaccuracy of the Information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email address.
If you wish to cancel your account or request that we no longer use your Information to provide you services, contact us through email address mentioned on the trip bill received, the Zippi Platform or the Grievance Officer mentioned in this Policy. Please note, we may not be able to provide some or all of the Services in case you disable access to any of your Information as described under this Policy.
We will retain your Information including Personal Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain some of your Information including Personal Information and Usage Information (including geo-location, trip history, and transaction history) for a period of 180 days, to resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity related to your account, to enforce our agreements, or for other business reasons, etc. After completion of such period, your data may either be deleted from our database or be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
SECURITY
The Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your Information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that Information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any Information you transmit to us, you do at your own risk. We recommend that you not disclose your password to anyone.
INFORMATION OF CHILDREN
We do not knowingly solicit or collect Information from children under the age of 18 years. Use of the Zippi App is only available for persons who can enter into a legally binding contract under Applicable Laws.
GRIEVANCE OFFICER
If you would like to ask about, make a request relating to, or complain about how We process your information, please contact or email our grievance officer, at one of the addresses below. Our grievance officer will attempt to expeditiously redress your grievances.
CHANGES TO THE PRIVACY POLICY
We reserve the right to update / modify, from time to time, this Policy to reflect changes to our Information practices. Any changes will be effective immediately upon the posting of the revised Policy on the Zippi Platform. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Zippi App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of the Zippi App or availing the Services after an updated Policy becomes effective will indicate your acceptance of the updated Policy.
